Taking a screenshot of an error or malfunction affecting our software

1. Press the 'Windows' + 'Print Screen' keys simultaneously.
2. Your screen will briefly go dim to show that you've just taken a screenshot.
3. Your screenshot saves automatically to this folder: Pictures → Screenshots

• Press 'Command' + 'Shift' + '3' all together at the same time.
• The image saves to your desktop.

You can find illustrated guides here:

• Apple's website
• WikiHow.com

How do I take a screenshot?

The instructions for taking a screenshot vary depending on the device and operating system version. The most common methods are:

• Press and hold the 'Volume Down' button and the 'Power' button at the same time for 1 to 2 seconds.

Or

• Press and hold the 'Home' button and the 'Power' button at the same time for 1 to 2 seconds.

Once you take the screenshot, a confirmation animation should appear.

If these instructions do not work for you, refer to your device's user manual. It should contain details on how to take a screenshot. Or, the Take-A-Screenshot website has a guide (not available in all languages):
www.take-a-screenshot.org/android.html

Where do I find the screenshot?

The most popular place for Android devices to save screenshots is the 'Screenshots' folder.

Open your Gallery or file manager app and look for the 'Screenshots' folder. Google Photos saves screenshots in the 'Camera' folder on some devices.

If you have an issue taking or finding screenshots, go to your phone manufacturer’s support site for help:
http://support.google.com/android/answer/3094742

Instructions depend on which device and model you're using. You can find the appropriate steps on Apple's website:

• iPhone
• iPad