STARS TRANSFER: Deposit instructions (Mexico)



  • Do not make more than one Cashier request for the same deposit.
  • Wait until your previous STARS TRANSFER deposit is credited before requesting a new one.
  • Request new instructions in the Cashier for every new STARS TRANSFER deposit.
  • Make sure to deposit the exact amount given in the instructions. Even if it's slightly lower, we will credit the full amount.

To deposit with STARS TRANSFER, follow these steps:

  1. Log into your account and go to the Cashier.
  2. Under the Deposit tab, select More Payment Methods to see all available options.
  4. Select your preferred currency (if applicable).
  5. Select one of the suggested deposit amounts or enter a different one in the Other field in MXN.
  6. Enter your Deposit Bonus code (if available).
  7. Select the Deposit button.
  8. Enter the 'Clave de elector' on the front of your INE (Instituto Nacional Electoral) card and select your bank from the drop-down list.
  9. Select the green arrow to proceed.
  10. On the next screen, confirm your transaction details and submit your request.
  11. Print the STARS TRANSFER voucher from the confirmation screen or email.
  12. Take your voucher to your nearest OXXO store or bank branch within the next 48 hours to complete your payment.

We do not charge any fees for STARS TRANSFER deposits and currency conversions are processed by our third-party processor.

Your deposit will be credited within 48 hours (24 hours for Banorte) as long as you send your payment:

  • From the same bank or store you selected in the Cashier
  • For the exact amount you requested in the Cashier
  • Within 48 hours of the deposit instructions being issued
  • During business hours (no weekends or public holidays)

If any of the above guidelines is not followed, your deposit could take up to 3 business days to be credited.


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