Interrupted spins and incomplete games: troubleshooting information
How do I complete an interrupted game?
Restart our software with the same device you were on when your game got stuck. This will restore the interrupted spin and complete your game.
What do I do if I can't restore the interrupted Slot game after restarting the software?
Follow the instructions below depending on the platform you're using:
Website or iOS app
Clear your web browser's cache if you're accessing our games using our website or iOS app. This will allow them to reopen smoothly.
You can find the troubleshooting steps through these links:
Once that's done, restart our software with the same device you were on when your game got stuck.
If the issue with your game continues, contact us with the following details:
- The hand, round ID or name of the Slot game
- The date and time of the issue
- The amount you bet in that Slot game
How do Slot games with automated completion work?
Some Slot games feature automated completion. That means our software makes the move for you.
The system auto-completes a spin 24 hours after the game becomes stuck:
- There will be random selections in bonus rounds.
- If you have any pending Free Spins, the software will play them out.
You’ll get the funds in your account when the software hits any winning combination.
If your game is still stuck after 24 hours, we can contact the Slot provider to raise your case.
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