How does the self-imposed deposit limit feature work?

Limiting the amount you deposit daily, weekly, or monthly lets you enjoy our games responsibly and manage how much money you spend while playing.

How do self-imposed deposit limits work?

The self-imposed deposit limit is accumulative. The limit will consider any transactions you've made in the last 24 hours, 7 days, or 30 days (depending on the limit period you choose). For example:

  • For a daily limit: if you deposited €10 in the past 24 hours, you would be €10 into your new limit.
  • For a weekly limit: if you deposited €10 within the last 7 days, you would be €10 into your new limit.
  • For a monthly limit: if you deposited €10 within the last 30 days, you would be €10 into your new limit.

If you're temporarily unable to make a deposit, you've likely reached your limit, and you'll have to wait until the limit resets before making another transaction.

To see details of the transactions you've made during the last seven days, go to the Cashier and select 'History'. 

Under the Cashier you can also see your current self-imposed deposit limit, how much you're able to deposit and all information related to your limit.

If you haven't set any self-imposed deposit limits, you may have reached the maximum deposit limit for the payment method you're trying to use.

How do I set up a deposit limit?

To apply a self-imposed limit to your account, follow the steps below depending on the platform you're using:

Desktop
  1. Tools
  2. Responsible Gaming
  3. Restrict Deposit Limit

For a step-by-step instructional video, hit the play button below:

Mobile App
  1. Account
  2. Responsible Gaming Settings
  3. Restrict Deposit Limit

For a step-by-step instructional video, hit the play button below:


 
To access this via our website, use the button below:
Setting Deposit Limits

The self-imposed deposit limit applies to both real money and Play Money features and payment methods.

How do I increase, lower, or remove the limit?

If you want to increase, lower or remove a deposit limit, you can do so once the current limit expires. As part of our company policy, daily and weekly limits run for seven days, and monthly limits run for 30 days.

Once this time has passed, follow the paths described above and then select 'Remove Limit' or enter a new limit amount. It will take 24 hours before your new limit is approved. Lowering the limit will take effect immediately.

Can I reverse a deposit limit?

No. When a self-imposed deposit limit is applied, it can't be reversed or changed until the limitation period has expired. As part of our company policy, daily and weekly limits run for seven days, and monthly limits run for 30 days.

Once this period has passed, you can change the limit by entering a new one under the 'Responsible Gaming' section on your account. It'll take 24 hours before your new limit is approved. Lowering the limit will take effect immediately.

I have reached my limit, but I still want to play. What can I do?

If you have reached your limit but still want to play, you can use your StarCoin.

You can find the StarsCoin tournaments in the main lobby under:

  • Tournaments → Buy-in → StarsCoin

If you are using a mobile device, look for real money tournaments with "StarsCoin" as the currency.

What's the difference between a regulatory and a self-imposed deposit limit?

The self-imposed deposit limit is the one you've set up yourself. The regulatory limit corresponds to the deposit limit requirements that some countries or jurisdictions define. You'll only be able to deposit less than the limits established by regulations and the personal limit you've set up.

What's the difference between a buy-in limit and a deposit limit?

The deposit limit affects how much you can deposit.

The buy-in limit affects your capability to register in tournaments and participate in cash games. Players can use a buy-in limit to set the maximum amount that they can spend weekly at tables. This limit includes all cash game and tournament buy-ins,re-buys, and add-ons. Once you have reached this limit, you will be unable to join any games or register into tournaments even if you have funds available in your account.

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