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HomeTechnical Issues

Taking a screenshot of an error or malfunction affecting our software

If you're getting an error message or seeing an issue while using our software, get in touch.

Sharing a full-screen image of what you see with our support team can help us identify and resolve the issue.

It's best to send us an uncropped image showing your whole screen.

How to take a screenshot

Pick an option depending on your device's operating system:

Windows
  1. Press the 'Windows' + 'Print Screen' keys simultaneously.
  2. Your screen will briefly go dim to show that you've just taken a screenshot.
  3. Your screenshot saves automatically to this folder: Pictures → Screenshots
Mac
  • Press 'Command' + 'Shift' + '3' all together at the same time.
  • The image saves to your desktop.

You can find illustrated guides here:

Android

How do I take a screenshot?

The instructions for taking a screenshot vary depending on the device and operating system version. The most common methods are:

  • Press and hold the 'Volume Down' button and the 'Power' button at the same time for 1 to 2 seconds.

Or

  • Press and hold the 'Home' button and the 'Power' button at the same time for 1 to 2 seconds.

Once you take the screenshot, a confirmation animation should appear.

If these instructions do not work for you, refer to your device's user manual. It should contain details on how to take a screenshot. Or, the Take-A-Screenshot website has a guide (not available in all languages):
www.take-a-screenshot.org/android.html

Where do I find the screenshot?

The most popular place for Android devices to save screenshots is the 'Screenshots' folder.

Open your Gallery or file manager app and look for the 'Screenshots' folder. Google Photos saves screenshots in the 'Camera' folder on some devices.

If you have an issue taking or finding screenshots, go to your phone manufacturer’s support site for help:
http://support.google.com/android/answer/3094742

iOS

Instructions depend on which device and model you're using. You can find the appropriate steps on Apple's website:

You can send us the screenshot over chat from our software or website. Include any extra information that helps to clarify or pinpoint the exact problem.

Disclaimer:
We provide links to third-party websites and products as a courtesy to our players. The Stars Group neither endorses nor assumes responsibility for the use of these products or websites, which are independent of The Stars Group. Please be aware that any information or products mentioned should be used or referenced at your own risk and discretion.

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